FAQ's

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What is the condition of your items?

Our product standard is to sell gently used, unboxed or new items (All items are checked to ensure guarantee): gently used defined as the previous owner used the item, however there is little to no visible signs of usage. Unboxed products are defined as an item which has been unboxed but never used.

When will I receive my product?

Your product will arrive in 1-5 business days from the purchase date. This duration will depend on the delivery location and method chosen. You will be able to track your parcel through The Courier Guy's tracking service.

What is your return policy?

Currently we do not provide a return or exchange option for any of our items. Feel free to arrange inspection of the item before purchase.

How often can I expect new products on the website?

We update our inventory every 2nd week, sometimes more depending on our demand. Remember to check in regularly to see our new products, or join our mailing list.

How does your company source its products?

We source our products from local individuals and hunt the market for those one-of-a-kind finds. All products have been inspected by us to ensure quality and full functionality.

What payment methods do you accept?

Currently, we accept online card payments (via Yoco and PayStack), and cash or card payments on delivery (in Bloemfontein only).

How can I contact customer support if I have any questions or issues?

Contact us on the website by filling in the “Contact” form. Alternative send us a message on our Social media platforms. We will get back to you within 24 hours.

Is it possible to request specific items that are not currently in stock?

We do not currently source items upon request, but you are welcome to let us know if there’s something specific you are looking for along with your contact details. We will notify you first if that product or an alternative is found.

Can I sell or trade in my own items with Garage Sale?

You can absolutely sell your pre-loved items with Garage Sale. Fill in the “Start Selling” form on the website, and we will contact you to start the quick process. Unfortunately, we do not accept trade-ins.